Hi, I'm Josh
Dynamics 365 & Power Platform - Copilot Studio, Power Automate, Dataverse
Supporting a live enterprise platform by day. Building, breaking and writing up my own solutions the rest of the time.
About Me
Service Delivery Lead — Power Platform & Dynamics 365
I support Dynamics 365 and the Power Platform for a live enterprise service — investigating and fixing faults, delivering configuration changes, and acting as an escalation point for the people who depend on it day to day. Three years of that has taught me a great deal about how solutions behave once real people are using them, and it's the perspective I bring as a Power Platform functional consultant.
The rest of the time I set myself scenarios and build them end to end in my own environment: canvas and model-driven apps, cloud flows, Dataverse models, Copilot Studio agents and Power Pages sites. AB-410 in July 2026 came out of that work rather than from a revision guide.
Through this blog, I share insights, best practices, and practical guidance to help you navigate the Power Platform ecosystem—whether you're just getting started or looking to advance your expertise.
Years Power Platform Experience
Dynamics & Power Platform Incidents solved
What I Work With
I work across the Power Platform in two different ways: supporting it in production, and building with it independently.
In production
Day-to-day work supporting Dynamics 365 and the Power Platform for a live enterprise service.
Support & Fault Investigation
- Investigating Dynamics 365 and Power Platform faults
- Root cause analysis and problem management
- Delivering fixes and workarounds
- Logging defects in Azure DevOps
- Cloud flow and app troubleshooting
Configuration & Change Delivery
- Requirements conversations with business users
- Configuration and data changes
- Testing and UAT coordination
- Change control and approval
- Controlled deployment to production
Solutions, ALM & DevOps
- Bug and user story management
- Solution deployment and ALM
- Environment management
- Connector and integration management
- Agile and Kanban ways of working
Leadership & Enablement
- Line management of Application Services Analysts
- Coaching and technical mentoring
- Tier 2/3 escalation point
- Incident and problem management (ITIL v4)
- User guidance and technical documentation
Self-directed builds
Scenarios I've set myself and worked through end to end in my own environment, rather than client engagements. The write-ups on this site cover what I built and where it went wrong.
Power Apps
- Canvas and model-driven apps
- Interface layout and user experience
- Data connectivity and relationships
- Formula and expression logic
- App performance and delegation
Power Automate
- Cloud flow design
- Multi-step process automation
- Expressions and data handling
- Error handling and retry patterns
- Triggering flows from apps and agents
Dataverse
- Table design and relationships
- Data modelling and column types
- Security roles and access control
- Business rules and workflows
- Autonumber, calculated and rollup columns
Copilot Studio & AI Builder
- Agent topics, actions and knowledge sources
- Adaptive Cards and conversational design
- Agents writing to Dataverse
- AI Builder document and receipt processing
- Agent Academy to Operative level
Power Pages
- Site setup and page design
- Basic and advanced forms
- Lists and table permissions
- Portal authentication and current user context
- Embedding agents in a portal
Certifications & Credentials
Staying current with the Power Platform, and sharing what I learn along the way.
Microsoft Certified
Intelligent Applications Builder Associate (AB-410)
Microsoft 365 Certified
Copilot and Agent Administration Fundamentals (AB-900)
Microsoft Certified
Power Platform Fundamentals (PL-900)
Training Programme
Copilot Studio Agent Academy — Operative
How I Work
The habits and principles behind the way I support and build on the Power Platform
🗣️ Start With the Problem
Most of the changes I deliver start with a conversation rather than a requirements document. Understanding what someone is actually trying to do, and why the current process isn't working, matters more than the build itself.
🎯 User-Centric Design
The best solutions are the ones people actually use. Whether I'm supporting an existing system or building something new, I start from how the work gets done rather than from what the platform can do.
⭐ Best Practices First
I stay close to Microsoft's recommended approaches and the patterns the community has settled on. Not for their own sake, but because I've spent enough time supporting other people's solutions to know which ones are painful to maintain.
📝 Show the Working
I write up the problems as well as the results. The autonumber column that got overwritten, the approach that turned out to be a dead end — those write-ups are more useful to other people than the tidy version, and a more honest record of how I got there.
📚 Knowledge Sharing
Writing something up forces me to understand it properly. I publish what I build here, and I've spoken at the Dynamics 365 & Power Platform UK User Group.
🚀 Continuous Improvement
Nothing is ever finished. Requirements change and the platform moves quickly, so I treat solutions as something to revisit rather than sign off.
Beyond Power Platform
When I'm not diving deep into Power Platform, you'll find me:
💻
Learning New Tech
Exploring emerging technologies and cloud innovations
👥
Community Engagement
Connecting with professionals at user groups and meetups
📖
Sharing Knowledge
Writing and speaking about Power Platform topics
Ready to Connect?
I'm always open to connecting with others in the Power Platform community — a question about something I've written, community and speaking, or a role that might be a good fit.
Get In Touch